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Outlook crashes when switching keyboard language? Check Outlook Connector!

Does your Outlook crash lately? A client of mine’s kept crashing for the better part of two consecutive mornings.

To cut a long story short, each time he tried to switch the to EL (Greek), it would hung with no exception. Several times it even crashed by itself while (re)starting. Repairing the .pst file did not help. After realizing it was switching the that did this, I googled the issue and found the thread “Outlook 2007 crash when I typing Thai language“. Result: No solution or workaround (yet), but Outlook Connector was to blame.

Well, not any more, it’s gone now and we all are back in business. I was very reluctant to recommend Outlook Connector to begin with, but there were no issues with it for weeks. What can I say? Can’t tie the issue to an update, either.

Sorry for not troubleshooting this further, , we both had real work to get done…

Update Nov. 24, 2010: According to “Solved: Outlook 2007 hangs when switching languagepost #7, “… there is a new release of Connector (Ver 14) and it should fix this problem …”. Find it in http://download.microsoft.com/downlo…kConnector.exe.

11 comments to Outlook crashes when switching keyboard language? Check Outlook Connector!

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  • Thanks for the feedback, Neung.

    Are you saying you uninstalled Outlook Connector and the problem persists? Please note that the solution did not suggest reinstalling the Connector.

    I don’t know if more recent Connector versions actually solve the problem. My opinion is that Hotmail requiring a Connector to work with Outlook is bad practice on behalf of Microsoft. Not only due to the associated issues, but because it excludes all other email clients. It seems some things never change with Microsoft 🙁

  • Neung

    Hi.

    This problem has been completely solved if running Windows XP with Outlook 2007 by install and uninstall Microsoft Hotmail Outlook Connector.

    But when use Windows 7 Pro with Outlook 2007 or Outlook 2010, this problem cannot be solved by install or uninstall Microsoft Outlook Connector.

    I posted at the Ask.microsoft.com but still not solve.

    I observe that this problem might related with CPE17 Autorun Killer, or Symantec Endpoint 11 Antivirus. As many of my customer also face this same problem with same CPE17 and Endpoint 11 program installed.

    Any help?

    Thank you very much.

    Neung

  • Neung

    Hi. It will not work if run on Windows 7…..

    This problem has been completely solved if running Windows XP with Outlook 2007 by install and uninstall Microsoft Hotmail Outlook Connector.

    But when use Windows 7 Pro with Outlook 2007 or Outlook 2010, this problem cannot be solved by install or uninstall Microsoft Outlook Connector.

    I posted at the Ask.microsoft.com but still not solve.

    I observe that this problem might related with CPE17 Autorun Killer, or Symantec Endpoint 11 Antivirus. As many of my customer also face this same problem with same CPE17 and Endpoint 11 program installed.

    Any help?

    Thank you very much.

    Neung

  • Superb publish! I completely consent with you.

  • Glad to be of help 🙂

  • JB

    Thank you, thank you, thank you! I was a bit reluctant to uninstall the Outlook connector because it is required to check my hotmail account from Outlook, but I’ve wasted so much time (and energy) retyping so many e-mails that I just had enough of it. This issue can be reproduced consistently by switching keyboard languages. It’s been several months without a fix. Not only the crashing is gone after uninstalling the connector, Outlook is starts a lot faster. Thanks for sharing this!

  • Venelane

    Geez! Thank you ageor, so much! It worked as you said.

  • Damir V.

    Thanks for this tip ageor!

    This crash just started happening today when I was trying to reply to my friend in Russian. It’s funny that my query in google was exactly like your title “Outlook crashes when switching keyboard language”. I suspect this was caused by recent patches and updates from MS, and I just didn’t notice it because I didn’t use Russian for a while in Outlook.

    This Outlook Connector is such a half-baked product! This is a second time it causes Outlook to crash. After installing it on my home and office computers couple months ago, my home computer started crashing often. I narrowed it down to Outlook being open each time, then google pointed finger on Connector. Despite that I left it installed at work since I didn’t experience any problem on that computer. Today however I got another proof that Connector was written by couple of student interns at Microsoft over a lunch break.

    Begone, Connector!

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